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Service Business Mastery - Business Tips and Strategies for the Service Industry

Dec 29, 2018


  1. More sales and homeowner experience -- two side of the same coin? Some key examples:
    1. Online booking
    2. Options presentation
    3. Financing
    4. Online estimates
    5. “Amazon” style of shopping experience
  2. What makes a real mobile app for home services that drives sales and delivers a killer homeowner experience - B2E2C. Many shops just build for the B2E piece; that is, how can I make my techs a bit more efficient in the field and streamline their operations. Well we do that, but we also think about B2E2C. That is, how can they use that mobile app -- spin around that tablet -- to present content to Customers, like options, estimates, financing, pictures/videos, content that helps the techs deliver a better experience, give complete information to the customer, so they can make the best decision for their homes and buying preferences. In other words, this helps the techs sell without having to sell; and let’s be honest, not all techs are or want to be salespeople.
    1. We have built our product from the ground up to optimize every step of the homeowner lifecycle….
  3. Marketing across the entire customer journey (it’s not just about more leads!)
  4. And all this makes it easier for your techs to do their jobs … and the job they signed up for (drives tech satisfaction and retention)... and we all know how hard technician hiring is -- technician retention is just as important (it’s the other side of that coin).

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